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Posted: Tuesday, February 6, 2018 9:01 PM

IT Support Technician
+ Job ID:11309
+ Functional Area:Information Technology
+ Position Type:Full-Time Regular
+ Experience Required:More than 10 years
+ Hours of Work:8-5
+ Shift:
+ Location:US - Oklahoma - Tulsa
+ Division:AHV - Maint, Repair, & Overhaul
+ Education Required:Bachelors Degree
+ Relocation Provided:No
+ Travel Percentage:0.00
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Position Description:
AMETEK, Inc. ( is a leading global manufacturer of electronic instruments and electromechanical devices with 2014 sales of $4.0 billion.
AMETEK has over 15,000 colleagues at more than 120 manufacturing locations around the world. Supporting those operations are more than 100 sales and service locations across the United States and in 30 other countries around the world. The company is a New York Stock Exchange company (symbol: AME) and has been listed since 1930. In late 2013, the company was added to the S&P 500 list of companies.
AMETEK s Corporate Growth Plan is founded on four key strategies: Operational Excellence, Strategic Acquisitions & Alliances, Global & Market Expansion, and New Products. Its objectives are double-digit annual percentage growth in earnings per share and a superior return on total capital.
AMETEK consists of two operating groups:
Electronic Instruments - a leading manufacturer of advanced monitoring, testing, calibrating, and display instruments for the process, aerospace, power and industrial markets worldwide.
Electromechanical a differentiated supplier of electrical interconnects technical motors and systems, and electric motors for floor care and other specialty applications.
AMETEK s culture reflects the enthusiasm and success of a dynamic, results-oriented organization that has been built upon operational consistency, targeted investment in technology, and strong market positions. AMETEK is decentralized and encourages a varied work structure and work style. The culture is a team-oriented meritocracy and values candor, openness and continuous improvement. The company is results-driven and is known for its high ethics and integrity. A strong work ethic and a sense of engagement create a culture of shared purpose and connection. AMETEK is a down-to-earth, roll-up-the- sleeves environment where people work hard, support each other, and are passionate but polite in their discourse.
The AMETEK MRO Division manufactures and provides repair and overhaul services for commercial transport, regional aircraft, business jets, military aircraft and military vehicles, and also serves both the airframe and engine component manufacturers and aftermarket industry segments.
The MRO Division is a part of the Electronic Instruments Operating Group. The division s current operating facilities exist in Holbrook, New York; St. Louis, Missouri; Baldwin Park California; Tulsa, Oklahoma; Wichita, Kansas; Miami Florida; and internationally in Singapore, France and The United Kingdom.
MRO Tulsa is comprised of Drake Air and Southern Aeroparts. Both are certified aviation repair stations based in Tulsa, OK. These business units repair and maintain environmental control system components, engine fuel heaters and fuel oil coolers. Additionally, these businesses repair and maintain electrical, hydraulic, and pneumatic components for over 40 different commercial aircraft types. These businesses were acquired by AMETEK in December 2006 and February 2008, respectively. MRO Tulsa has approximately 100 employees across the businesses.
Position Requirements:
Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere.
Provide support for the Servers (Windows 2008 and 2012), PCs (primarily Windows 7), PC applications and Printers throughout the facilities.
Install Company approved software (MS Office, Lotus Notes, Smarteam, etc.).
Provide proactive maintenance and troubleshooting for any IT issues.
Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba.
Responsible for all PC Break and Fix needs including:
o Ensure maximum local system availability and remote connectivity.
o Identify and diagnose software/hardware issues, provide options, recommendations and troubleshooting.
o May require working off hours as business needs arise.
o Maintain/enforce the IT Security Policies and procedures.
o Develop key relationships with users and develop an understanding of key business processes.
o Perform other work related duties and special projects as assigned
o On occasion and prior to holidays due to business priorities, overtime may be required. At times, work hours may need to be adjusted depending on the needs of the business and backup covering for vacations etc.
Bachelor s degree and/or combination of education and technical expertise suitable for the job responsibilities.
2+ years of IT experience in Windows desktop support.
Knowledge of Desktop applications including MS Office and Lotus Notes.
Experience in the support of other desktop technologies including printers and scanners.
Ability to troubleshoot basic network issues and escalate as needed.
Strong customer service, organizational and analytical skills.
Ability to interface effectively with internal customers in a corporate environment.
Effective communication skills.
Must be performed with or without reasonable accommodation.
Primarily sedentary to moderate work, exerting up to 10 30 pounds of force occasionally to lift, carry, push, pull or otherwise move objects. Regularly required to sit or stand, walk, bend and reach.
Expressing or exchanging ideas by means of speaking, hearing or via other effective means of communication.
PERSONAL PROTECTIVE EQUIPMENT if in a manufacturing area
The use of Safety Glasses is required in manufacturing areas and when working with hand tools.
Other PPV such as earplugs, gloves, masks, etc. are available, if necessary or desired for certain job functions.
Work performed in an office and manufacturing environment.
Exposed to any number of elements but with none present to the extent of being disagreeable.
The work duties will take place IN Tulsa, Oklahoma.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Associated topics: assistant, client support, customer support, desk, excel, help desk, information technology help desk, msword, support, troubleshoot


• Location: Tulsa

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