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Posted: Monday, February 5, 2018 7:56 AM

Job Descriptions:
Company Overview:
Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness. With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.
Job Description:
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Interface with multiple levels of end users, management, VIPs and local technical staff.
Main Responsibilities include:
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
- Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
- Provide infrastructure administration functions
- Providing on-site cover from hours Mon- Fri as part of a shift arrangement
- Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
- Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
- Works with procurement staff to purchase hardware and software.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Required Experience:
Technical Skills:
- Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc
- Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
- Administration experience of MS Active Directory users & groups, policies and management concepts
- Effective communication by Engineer in English and local languages is mandatory
Business Skills:
We are looking for candidates with good personality
- Show Genuine Commitment with your work and others from your team- Flexible- Good communication skills- Reliable And Responsible- Always Ready To Help- Supports And Respects Others
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
Desired Experience:
-At least 2 - 3 years of experience in the field or in a related area required
- Prior experience on Desktops, Workstations, Notebooks and Printers
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverable to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Thorough understanding of Outlook's calendaring tool
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Background security check required
- Experience of managing and leading a geographically and culturally diverse team
Keyword: Help desk Service Technician
From: DecisionOne Corporation
Associated topics: assist, client, deskside, pc, systems administrator, technical support, technician i, technician ii, technician iii, technician iv


• Location: Tulsa

• Post ID: 19601877 tulsa is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018