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Posted: Tuesday, February 27, 2018 2:32 AM

Req ID:43602
Areas of Interest:Consumer Banking
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.:based financial services holding company with operations in ten states : Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.
Upon application to this position, you will be taken directly to an assessment. This assessment measures the job:related qualities that make a person productive by evaluating thinking and reasoning style, behavioral traits, and occupational interests. Please be sure you have 30:45 minutes to complete this. You will not be able to stop and return once you begin. It is recommended that you complete the assessment in a quiet setting without distractions.
The Senior Banking Center Manager is responsible for leading employees to ensure the banking center achieves key production/performance goals. Objectives are accomplished through multiple sales/leadership activities. Develops and coaches employees to achieve defined sales and client experience objectives. The level assigned to each banking center reflects its size, profitability, contribution and operational complexity.
:Plans and executes the banking centers' sales activities to achieve goals set in consumer and small business products and services sales; allocates appropriate activity expectations and production goals; conducts sales meetings, makes business calls, leads teleconsulting efforts, conducts team huddles, conducts product knowledge clinics; ensures plans achieve proper financial growth objectives; Opens accounts and processes loan applications. Fosters an environment of consultative and ethical sales practices, ensure the Needs Assessment requirement process is executed by team members.
:Ensures staff activities, processes and behaviors are aligned to deliver an exemplary experience; leads the efforts to recover from customer service breaks and escalates issues to leadership when appropriate; reviews Client Experience results and enacts plans to improve.
:Exercise usual authority of a manager including on:boarding, performance appraisals, salary recommendations, coaching and corrective action. Communicate directives from upper management and translates into action items. Ensures compliance to regulations, policies and procedures. Fosters a work environment that creates engaged employees. Active in the recruiting, hiring, on boarding, training, coaching and development of staff; Directly coaches and develops the Assistant Banking Center Manager; Works with the Assistant Banking Center Manager to coach and develop the Relationship Bankers and Tellers; Leads employees to achieve or exceed stated business objectives.
:Develops and maintains partnerships with representatives of other Bank lines of business; ensure clients are introduced to the appropriate partner to have their financial needs met. Position banking center team members to effectively sell the total Bank.:/li :
:Ensures the banking centers are in compliance with established operating policies and procedures and regulatory requirements.
:Extensive knowledge of consumer financial products and services. Full technical knowledge of core branch banking products and working knowledge of non:core products.
:Extensive knowledge and understanding of applicable consumer laws and government regulations.
:Advanced knowledge of sales management techniques and concepts.
:Excellent client service, relationship building and business development skills.
:Strong interpersonal, oral and written communication skills.
:Excellent problem:solving abilities.
:Proven ability to coach employees for improved performance.
:Ability to make quality management de


• Location: Tulsa

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