Posted: Monday, February 26, 2018 4:29 AM
Job Description Tenstreet, a rapidly growing SaaS (Software as a Service) based in Tulsa, is expanding their Tech Ops Team. As a Technical Operations Engineer, you will be responsible for: Performing the technical setup for new clients being implemented on Tenstreets enterprise software. Learning about and understanding the technology, allowing you to provide technical guidance for the account management, operations, and sales teams as they support and sell to clients. Writing SQL queries and using tools to set up clients and investigate/problem solve. Developing tools for internal use. Supporting new and existing integrations with clients. Making technical adjustments as needed. Recommending and implementing new initiatives to improve client success. Assisting internal teams with technical and process inquiries. Developing and organizing support documentation. Handling issues in tickets via a ticketing system with a high rate of testing and accuracy. You may be a fit if: You are passionate about learning new things and you learn them quickly. You are able to stay on task when working independently, but also thrive on a supportive team. You enjoy complicated tasks, getting the details right, and gain satisfaction by a job done well. You have excellent critical thinking and problem-solving skills. You have a track record of sound judgment and decision-making. You get stuff done, even if you start with minimal information, but know when to ask for help. Youre a troubleshooting savant. You have a tenacious focus on precision. You stay organized while working on several projects at the same time. You communicate well with clients and can walk them through complex processes and problems. You have the ability to translate technical details to any audience You have a technical mind and either know or want to learn about SQL and relational databases (such as MySQL, Oracle, MSSQL, etc.) It is a plus if you have: Experience writing reports or other data extracts using SQL, stored procedures, crystal reports, COGNOS or similar tools Experience implementing new clients Experience in Quality Assurance, software testing and/or product support. Familiarity with browser based applications. Project management skills Experience with PHP, C, C#, or Python (or other programming languages). Tenstreet is a growing, fast-paced, SaaS business providing solutions for the transportation industry. Were disrupting ways in which companies recruit, onboard and hire drivers. Tenstreet is a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment, but the real perk of working at Tenstreet is being part of a community that values your work, encourages life-long learning and fosters a supportive culture. Company Description One of the greatest compliments we have received came from a client who told us, “Most of the time, the happiest moment you have with a vendor is when you first sign them on. It’s all downhill from there. But with Tenstreet, I found myself happier with you six months down the road than when we first signed on.” At Tenstreet, we value teamwork, collaboration and, most of all, results. We want to create the best solutions possible for your business. Your success is ours. So while we want to impress you when we meet, we take greater pride in making sure you’re happy with us down the road. And that’s our goal. It’s who we are.
• Location: Tulsa
• Post ID: 20063872 tulsa