Posted: Sunday, February 25, 2018 11:45 PM
Job Description The core mission of an IT Support Specialist is managing and implementing strategies to streamline technology for financial and professional service business clients. Support specialists are expected to respond to client requests promptly, follow-up regularly, proactively resolve errors, document and improve repetitive tasks, and implement projects to reduce complexity and avoid risk. Support Specialists configure and troubleshoot cloud, cybersecurity, and virtual or physical hardware and software systems; provide technical assistance and training to system users; and update knowledge base and Standard Operating Procedures. Accountability Retain Accounts: Provide outstanding support with a 4 person team to retain assigned clients Projects: 10 projects completed annually using Delta methodology Documentation: 12 standard operating procedures or blog posts annually and system plan update with each project Follow-up and cases completed daily. Project completion within 15 days. 2 CPE/Certification events as needed. Competency Windows & Windows Server Active Directory Exchange and SQL Remote Desktop and Virtualization Networking and firewalls Microsoft Online Services Dell desktop, servers, and storage BS/BA or 2-3 years of experience required with annual background check. A personal smartphone and home computer with Internet access is expected, as well as a valid driver’s license/insurance and ability to lift or move a PC. Reasonable accommodations may be made for individuals with disabilities.
• Location: Tulsa
• Post ID: 20062187 tulsa