Posted: Sunday, February 18, 2018 5:21 AM
CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Job Summary 13;
Responsible for addressing incoming Customer issues as a member of the Field Tech Services Support Team.
Performs tasks associated with understanding and coordinating activities consistent with FTS Terms and Conditions on
behalf of companys customers.
Job Description 13;
BA/BS/AA degree in Technology, telecommunications, or relative field, or related degree
desired. Technical degree highly desired. Equivalent experience can be considered.
: Possess strong customer service skills, a desire to assist people, and the ability to handle difficult situations with
diplomacy and professionalism.
: Ability to identify problems and implement solutions.
: A quick learner who can perform under stressful conditions.
: Ability to exercise independent judgment and work with minimal supervision.
: Experience supporting Telecom Operations desired, but not required.
: Experience in dealing with field technicians, LEC (Local Exchange Carriers) and other Carriers desired, but not required.
: Experience with Ticket Management System, Microsoft Office (Word, Excel and Outlook), Ops Console. Must be detail
oriented, ability to understand technical directions, excellent organizational skills, ability to make quick decisions, multitask
and can work in a team and Call Center environment.
: Strong analytical skills
: Strong verbal and written communication skills
: Ability to effectively prioritize workload
: Resourceful, innovative, and creative
: Ability to work extra hours as needed
:Must be willing to work on call via pager and/or cell phone, including weekends or holidays to support the operations
:Follow up and follow through customer issues through use of internal systems that track, isolate, and
resolve customer issues within established time frames.
: Perform quality checks on time logged, notes provided, over:all ticket management by both yourself and additional
resources supporting the work to drive increased revenue and reduction in credits.
: Consistently act in a manner that demonstrates concern for quality service and customer satisfaction.
: Demonstrated knowledge of three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuitswitching/
SS7) and TCP/IP (routers/higher:layer protocols); application of knowledge to facilitate effective interactions
between customers and Field technicians to ensure customers needs are met.
: Flexibility to work various shifts on:call or in a 24x7x365 environment as needed by the business.
: Identify gaps and provide feedback for resolution.
High School Diploma/GED or 1 year of relevant job experience. Relevant job experience is
: Job experience in similar industry
: Job experience with similar essential duties Physical Requirements:
: Office : Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Preferred Education, Skills and Experience
Education and Experience
: Experience: :2 yrs
: Education Level: High School/GED
: Field Of Study: Technology, telecommunications, or related field
: Attention to detail with good organizational capabilities.
: Ability to prioritize with good time management skills.
Alternate Location: US:Colorado:Broomfield; US:Oklahoma:Tulsa
This job may require successful completion of an online assessment. A
• Location: Tulsa
• Post ID: 19890052 tulsa