Posted: Wednesday, February 21, 2018 7:02 PM
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Dedicated Deskside Support Technician-Okmulgee, OK-Long Term OpportunityJob Duties - Ongoing: Hardware break-fix services following documented processes and procedures to include hotswap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable Deskside hardware and software support (DSS) service Update of ITSM tool and asset management system of record where applicable Physical IMACD (Installs, Moves, Add, Changes, and Deletions) Hardware refresh of aging hardware with the new device based on the end user profile Smart hands support of additional equipment as required under the direction of the client Equipment to be Supported: Lenovo & Dell laptops and desktops, standard client (AC) image with MS Office, SAP, legacy applications all on a virtualized environment using Citrix Client Hand Held Scanners Android Tablets Symbol HHT / printers Lexmark and Ricoh printers Experience / Skills Required: Technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers and networks Experience working with incident management tools and software packages Knowledge and experience working with MS Office Suite and other relevant software programs Problem solving and analytical skills to understand the technical implications of business decisions and requests Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion Must demonstrate active listening skills that can collect accurate and detailed information Ability to defuse tense situations and focus on the issues, not the emotions Verbal communication that is polished, professional, and easy to understand over the phone when needed Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email Ability to translate technical language into user-friendly information Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders Capability to learn and support new applications Some driving required - must valid DL, valid car insurance, and personal reliable transportation W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell (TM) Supports Equal Employment Opportunity** eXcell (TM) , a division of CompuCom(R) Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.* * * Local Candidates Only * * * Relocation assistance is not on offer.
• Location: Tulsa
• Post ID: 19981407 tulsa