Posted: Thursday, January 18, 2018 3:24 AM
Home Instead Senior Care(R) CAREGiversm Administrative Assistant Job Description HiscTulsa inc. d/b/a Home Instead Senior Care Objective: The CAREGiverSM Administrative Assistant is expected to perform a variety of clerical and administrative duties that support CAREGivers. The CAREGiver Administrative Assistant is expected to answer phones, complete administrative duties and support CAREGivers and other staff members with clerical tasks in order to provide the highest quality service to CAREGivers and clients. Primary Responsibilities: Reflect the core values of HiscTulsa inc., (dba an independently owned and operated Home Instead Senior Care franchise). Greet and welcome each visitor in a friendly, warm and professional manner Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule pre-screening calls and interviews Assist with hiring process for new CAREGivers, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process. Process criminal background, Adult Protective Services and Department of Motor Vehicle checks Assist with making reference calls on prospective CAREGivers in a timely manner Support Human Resource team will all aspects of CAREGiver Engagement. Enter and maintain accurate client and CAREGiver records in the operating system Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate Ensure Home Instead Senior Care standards are met and upheld Maintain regular attendance at the office to execute job responsibilities Demonstrate open and effective communication with owner, colleagues and CAREGivers Secondary Responsibilities: Assist with billing processing, including client invoices and CAREGiver payroll Assist with stuffing and mailing client invoices and CAREGiver payroll Participate in quarterly CAREGiver meetings Order and stock office supplies Maintain supplies for postage, fax, credit card and copy machine Perform any and all other functions deemed necessary Critical Numbers: 100% of calls answered by 2nd ring Achieve and maintain X% conversion rate 100% of calls on hold 30 seconds or less Education/Experience Requirements: High school graduation or the equivalent One year of related business experience or an equivalent combination of education and work experience may be considered Must possess a valid driver's license Knowledge, Skills and Abilities: Must have an understanding of and uphold the policies and procedures established by HiscTulsa inc. (dba an independently owned and operated Home Instead Senior Care franchise) Must demonstrate excellent oral and written communication skills and the ability to listen effectively Must have the ability to work independently, maintain confidentiality of information and meet deadlines Must have knowledge of the senior care industry Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures Must have the ability to organize and prioritize daily, monthly and yearly work Must be able to establish good working relationships with management, colleagues, franchise owners and their staff Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone Must present a professional appearance and demeanor Must be able to operate office equipment Must be patient and congenial on the telephone Must have computer skills and be proficient in Word and Excel Must be able to work evenings or weekends as required must be able to perform duties in a professional office setting Essential Home Instead Senior Care (R) Competencies Characteristics-All Roles Delivering Results Maintaining a high level of commitment to personally getting things done. People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible. Customer Service Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations. People who are competent at customer service have a desire to please customers and can recognize customers' needs. They consistently do more than is required of them to ensure that the customer is satisfied. Influencing & Persuading Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily. Teamwork & Collaboration Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal. Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress. Living Home Instead Building trust, taking the lead and sharing your heart. Home Instead Senior Care(R) CAREGiver Administrative Assistant Competencies Office Coordinator Resilience Effectively dealing with work related problems, pressure, and stress in a professional and positive manner. People who exhibit resilience maintain a positive attitude even when faced with frustration, pressure or change. They recover quickly when faced with obstacles or setbacks Quality Focus Promoting and maintaining high standards of quality at work. People who display this competency consistently produce high quality work. They apply discipline and a detail orientation to their work activities and constantly look for ways to improve the quality of products or services. They encourage others to have high quality standards in their work. Planning & Organizing Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines. They identify goals, develop plans, estimate time frames and monitor progress. Each Home Instead franchise is independently owned and operated.
• Location: Tulsa
• Post ID: 19290557 tulsa