Posted: Wednesday, March 7, 2018 12:34 PM
Areas of Interest:Mortgage Servicing
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.:based financial services holding company with operations in ten states : Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.
The Cash / Loan Liquidations Supervisor is primarily responsible for supervising the operations of the mortgage payment and liquidation (payoff) processing and lien release area which includes cash management, payment posting, payoff posting, suspense management, vendor/partner relationships, release of security in all states, partial release processing, title problem resolution, and nonstandard requests for document execution. This position is responsible for all payment media : including checks, wire transfers, cashiers checks, ACH, online bill payment. This includes documenting procedures and implementing processes that ensure the accurate, efficient and timely posting of funds to the loan servicing system on a portfolio of 140,000+ loans with principal balances in excess of 20 billion; researching and resolving posting errors, processing lien releases within state requirements; ensuring all areas are following federal, state, and agency guidelines and continually focusing on technology improvements and efficiencies.
PRINCIPAL DUTIES AND RESPONSIBILITIES
:Supervises department personnel; determines work priorities, work schedules, job assignments, monitors work load and work performance, hires, counsels, evaluates, and trains staff. Assist manager in setting department goals and benchmarks; meets with staff individually and as a team. Approves time sheets, overtime, temporary requests, vacation plans, salary adjustments. The position is responsible for, along with the department manager, ensuring achievement of acceptable quality control defect scores.
:Assist in development of department programs to comply with organization requirements and maintains performance standards for each. Responsible to meet daily and monthly departmental metrics.
:Remains current of new regulations; stays informed on new Investor, Sate, and Federal regulations relating to mortgage payment and liquidation processes.
:This position will assist the department manager in development and implementation (and ongoing management) of policies and procedures in accordance with the CFPB promulgated Successors in Interest requirements and coordination with overall corporate policy.
:Ensures all incoming funds are credited timely and accurately to ensure customer satisfaction, immediate availability of funds and reduce potential losses. Responds to Customer Complaints and takes corrective measures as necessary. Ensures achievement of QC error / defect rates at or below established targets.
:Ensures adequate controls are in place and documented for timely processing of payments, partial payments, payoff quotes, payoff funds, release of liens, escrow refunds, successors in interest, and letters to customers. Deals with customers, title companies and legal counsel to satisfy inquiries and requests.
KNOWLEDGE, SKILLS and ABILITIES:
:Knowledge of federal, state, investor and agency regulations and guidelines with regard to mortgage payment and liquidation processing
:Knowledge of state and federal regulations concerning mortgage/deed of trust and other security instrument documentation and lien perfection.
:Thorough knowledge of company policy and regulatory guidelines related to departmental processes
:Thorough knowledge of mortgage loan sales and mortgage banking policies and procedures
:Required minimum 5 years MSP servicing system experience
:Required minimum 5 years Servicing management experience
:Required minimum 5 years Cashiering e
• Location: Tulsa
• Post ID: 19861147 tulsa