Posted: Monday, February 19, 2018 11:36 AM
Areas of Interest:Information Services
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.:based financial services holding company with operations in ten states : Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.
The Service Center Analyst is primarily responsible for Tier I software and hardware support, Providing a wide range of technical advice, guidance and training to employees using company owned computer systems and applications. Secondary responsibilities include accurate monitoring and escalation of company security alarms. In order to provide a positive support experience, excellent customer service skills are required.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
:Serves as initial contact for all system issues encountered by end users; Troubleshoots and restores technical service and equipment problems by analyzing, identify and diagnosing issues using established processes and procedures; makes determination of issue at hand and uses judgment to initiate the correct actions to resolve and prioritize the issue.
:Dispatches, tracks, and reports trouble calls to technical departments and system technicians; Assists technicians in the timely resolution of trouble call issues; Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
:Monitors and acknowledges security alarms from over 225 banking locations and ATMs. Performs alarm verification functions and determines the need to proceed with the notification process for any alarm condition.
:Proficient in using all company owned computer systems and applications; Recommends procedures and controls for problem prevention.
KNOWLEDGE, SKILLS and ABILITIES:
:Thorough knowledge and understanding of a variety of operating systems
:Strong customer service ethic
:Ability to prioritize and quickly resolve issues
:Excellent verbal communication skills
:Excellent analytical and problem solving skills
:Experience with incident troubleshooting and escalation
:Excellent ability to quickly diagnose complex technical issues over the phone
:Thorough understanding of common Microsoft computer software. Including but not limited to all Microsoft Office products
:The ability to understand new applications with a minimum of prior exposure to the product
:Thorough knowledge and understanding of all types of mobile computer devices
:Experience using Service Center ticketing software
:Familiarity with ITILv3 or related service delivery frameworksThis level of knowledge is normally acquired through completion of a Bachelor's Degree in Computer Technology/Science, or related field. Or equivalent work experience. Typically has 2 to 5 years of IT work experience in computer systems and technical support.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career
Apply today and take the first step towards your next career opportunity
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
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BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email add
• Location: Tulsa
• Post ID: 19535677 tulsa